I obsessively scour the web to see what other people write about BugTracker.NET. Pathetic of me, isn't it? I collected all the good quotes here. You'll have to find the bad quotes yourself.
It so happens that in the course of my searches I have found that other people have written about their search for the perfect issue tracking system, especially the perfect free issue tracking system. The rest of this page is just a series of links to those other sites. For each, I have listed what applications they looked at and which one they seemed to have liked the best.
I've listed these links in chronological order, the most recent first. When you read these reviews, when you see a feature comparision of A versus B, keep in mind that these issue trackers are continuously evolving. The feature set now could be different than at the time of the review. For example, I've recently added Subversion integration to BugTracker.NET, FogBugz has added an integrated Wiki..., etc.
A word on terminology. All of the systems here are "trackers". That includes systems oriented toward customer support or the help desk, like HelpSpot, to sytems oriented to software defect tracking like Bugzilla. The author of HelpSpot has some interesting thoughts about the overlap between help desk oriented software and bug tracking software. BugTracker.NET, by the way, despite the name "BugTracker", is used by many as a customer support system because of its excellent integration with email. In fact, you can configure its name and the term "bug" to be whatever you want.
Have you done a hands-on comparison of two or more issue trackers? Please leave a comment telling us about your experience.
Ok, some links:
Oct, 2009 - The poster discusses what questions to ask when making a choice. BugNET, BugTracker.NET, FogBugz, Jira, Trac, Unfuddle. Likes FogBugz the best, but BugTracker.NET best of the free ones.
Oct, 2008 - A couple people asking "What bug tracking software do you use?" "What is your bug/task tracking tool?". The ones mentioned the most were FogBugz (The website Stackoverflow.com is associated with the creator of FogBugz), Trac, Jira, and Mantis. BugTracker.NET and many others with their fans too:
May, 2008 - Redmine vs Trac discussion.
May, 2008 - Redmine vs Trac. No conclusion.
Mar, 2008 - Several posts comparing Trac and Redmine, with the author eventually switching to Redmine.
Mar, 2008 - Strong and contradictory opinions expressed here about BugTracker.NET, FogBugz, OnTime.
No winner, but some nice things are said about BugTracker.NET
Feb, 2008 - A long thread with many posts and opnions, with more of a big corporate slant.
One poster lists Census, Eventum, Jira, TestTrack. Prefers Eventum.
Another poster lists Bugzilla, ClearQuest, Jira, and PVCS Tracker. Prefers Jira.
Another lists Bugzilla, JTrac, TestTrack, and Trac. Prefers Trac.
Another lists Bugzilla, Jira, Trac. Prefers Trac.
Another lists Bugzilla, ClearQuest, Jira, Team Track. Prefers ClearQuest.
Another lists Bugzilla, Jira, Mantis. Prefers Bugzilla.
http://www.linkedin.com/answers...what is the best defect tracker?
Jan, 2008 - His company tried Jira, Mingle, Sourceforge, Trac. Chose Jira.
Jan, 2008 - The poster looks at Mantis versus Flyspray. Seems to prefer Flyspray.
Dec, 2007 - Researched BugTracker.NET, Roundup, Trac. Chose BugTracker.NET.
Dec, 2007 - Looked just at hosted solutions. He considered activeCollab, FogBugz, Lighthouse, Mingle, TargetProcess, Trac, Rally, Retrospectiva, Unfuddle. Choose Unfuddle. Another poster claims to have tried 20 apps, including Jira, and chose Redmine.
Dec, 2007 - Narrowed choices to BugNet, BugTracker.NET, Track+. Leaning towards BugTracker.NET.
Dec, 2007 - Tried BugNet, FlySpray, Gemini, RT, Trac. Chose Gemini.
Dec, 2007 - One poster tried BugTracker.NET, Bugzilla, OnTime, says BugTracker.NET is "simple yet effective", but prefers Bugzilla.
Dec, 2007 - Original poster tried BugTracker.NET, Bugzilla, FogBugz, and OnTime. Leaning towards OnTime.
Nov, 2007 - Bug Genie, BugNet, BugTracker.NET, Bugzilla, FogBugz, Gemini, Mantis. Likes Gemini.
Nov, 2007 - BugNET, BugTracker.NET, BugTrack (wow, confusing names, huh?), MS Issue Tracker Starter Kit. Liked BugTracker.NET.
Sep, 2007 - Bugzilla, Flyspray, Mantis - Mantis.
Sep, 2007 - BugTracker.NET, FogBugz, Gemini, HelpDeskPro, HelpSpot, Liberum, Polar Help Desk, Zentrack. Picked Gemini for combined a bug tracking and help desk app.
Aug, 2007 - Bugzilla, Mantis, Trac. Loved Trac, especially for the Subversion integration. Bugtracker.NET now has good Subversion integration too! http://aliasaria.ca/blog/2007/08/02/source-code-revisioning-for-web-applications/
Aug, 2007 - Reviewed Bugzilla, Jira, Mantis. Recommends Jira.
Jul, 2007 - FogBuz, Jira. Picked FogBugz.
Jul, 2007 - Bugzilla, Eventum, Kayako, Mantis, RT. Picked Eventum.
Jun, 2007 - FogBugz, Jira. Not sure who won, but an interesting head-to-head.
Apr, 2007 - Helpspot, Fogbugz, Jira, Mantis, Scarab, Trac. Picked FogBugz.
Apr, 2007 - A poster has used Bugtracker.NET, Bugzilla, Trac. Liked Trac.
Feb, 2007 - One poster looked at Bugzilla, Mantis, Trac. Picked Trac.
Feb, 2007 - Bugzilla, FogBugz, Jira, Trac. Liked FogBugz.
Feb, 2007 - One poster tried FogBugz, Jira, Mantis. Liked Jira.
Jan, 2007 - One poster looked at Eventum, FlySpray, FogBugz, Mantis. Picked FlySpray over FogBugz because FlySpray is open source.
Jan, 2007 - Easy Projects .NET, FogBugz, Gemini, HelpSpot, Jira, OnTime. Picked Gemini.
Nov, 2006 - FogBugz, Jira, Trac. Picked Trac.
Nov 2006 - ActiveCollab, CodeTrack, Eventum, FlySpray, Mantis, Pest, phpBugTracker - Mantis "in the lead".
Oct 2006 - Jira, Roundup, Trac. Picked Jira, even though this was python.org, the other two were python, and Jira is Java.
Oct, 2006 - Gemini, Jira, Trac - Picked Trac, I think.
Oct 2006 - Jira, Scarab, Trac, Xplanner - Liked Jira the best, picked Trac because it's free.
Sep 2006 - Apparently tried Bugzilla, Jira, FlySpray, FogBugz, Mantis, Roundup, Scarab, Trac and others. Didn't like any, so wrote his own, but said Trac was the least bad.
Aug, 2006 - Eventum, Jira, Mantis, TestTracPro, Trac. Best fit: Jira.
Jul, 2006 - Dragnet, FogBugz, Gemini. Picked Gemini.
Jul, 2006 - Eventum, Mantis, Roundup, RT, Trac. Liked Trac.
May, 2006 - Bugzilla, Mantis. Picked Mantis.
May, 2006 - Clarify (hated it!), Dragnet, FogBugz, Gemini, Jira, Perfect Tracker. Liked FogBugz and Jira the most.
May, 2006 - BugTracker.NET, Dragnet, FogBugz, Gemini, OnTime. Liked Gemini and OnTime the most.
Mar, 2006 - This guy creatd a matrix of 32 web-based issue trackers by 15 attributes as part of his search for the right tool. He ended up picking BugTracker.NET. Yes!
Jan, 2006 - Flyspray, Jira, Mantis, Trak. Picked Mantis.
Aug, 2005 - BugTracker.NET, BugZilla, FogBugz, Gemini. Picked BugTracker.NET
Jun, 2005 - Dragnet, FogBugz, Gemini. Liked FogBugz.
Feb, 2004 - BugTracker.NET, Mantis. Picked BugTracker.NET.